About Our Fm 1103 Location

He’s spent over two decades in the industry and has never worked with a team so driven by a simple but powerful belief: when you take care of people, they take care of others. It starts at the top. Our owners don’t just talk about serving the community—they seek out like-minded professionals who believe that automotive care is about so much more than just fixing cars. It’s about restoring trust. It’s about safety, integrity, and making sure every customer walks away feeling understood.

That ripple effect starts with how we treat our team. It’s why leadership invests in growth, providing training opportunities without hesitation. It’s why every teammate is empowered to do what’s right—without red tape, without roadblocks. And it’s why our customers don’t just get service. They get a relationship.

Cars break down. Life throws curveballs. And when customers come to us, they don’t need someone to save the day. They need someone to listen, to guide, and to give them confidence in what comes next. That’s what putting people first really means. For James, it means showing up first in the morning and staying late to ensure the team has everything they need to succeed. It means knowing every teammate by name, understanding their families, their struggles, and being there in the moments that matter. It means recognizing that when a customer walks through the door, they’re not just dealing with a broken vehicle. They might be facing stress, uncertainty, or frustration. Our job is to ease that burden—not add to it.

That’s why James and his team do whatever it takes. Like the time a customer needed new tires on their BMW, and they dropped the ball. They made sure to fix it—coming in on a Saturday, even though the shop was closed, to deliver the car personally. Or the time a customer desperately needed a new water pump but couldn’t afford the repair. Leadership didn’t hesitate: “Parts will be here within the hour.” No questions asked. Because sometimes, the right thing to do is just obvious.

Step into Total True Automotive, and you’ll find more than just mechanics. Under James' leadership, the team goes beyond repairs. They’re courtesy drivers, making sure customers get where they need to go. They’re tour guides, walking customers through the shop, introducing them to the people who care for their vehicles. They’re Santa Claus, handing out Matchbox cars to little ones who visit. And they’re honest guides, never standing in the way of what’s best for their customers. If a car needs specialized care they can’t provide, they won’t just tell you where to go—they’ll help you get there. Because being part of this community isn’t just about business. It’s about belonging.

For James, the best part of this job isn’t the cars—it’s the people. It’s watching a teammate master a skill they’ve been training for. It’s seeing a customer’s face light up when they finally understand how their vehicle works. It’s witnessing growth, trust, and the kind of service that turns first-time customers into lifelong relationships.

So, if you ever stop by Total True Automotive, know this: you’re not just another name on a repair ticket. You’re part of something bigger. And under James Sowers’ leadership, the team will always be here to serve you—whatever it takes.