About Our IH35 Location

As a leader, John believes in guiding rather than giving—helping his team find solutions and grow rather than just handing them the answers. This empowerment extends beyond the shop floor and into customer relationships. For John, “going beyond the bare minimum” is a standard, not an exception. Customers aren’t just transactions; they’re people with stories, needs, and concerns. One memorable moment for John was when a customer came in for an oil change. The shop replaced her service sticker as usual, but they soon discovered that the old sticker held sentimental value—it was a reminder of a journey she had taken when she moved from her hometown. Instead of discarding it, the team laminated the sticker and returned it to her, ensuring she could keep that small but meaningful piece of her past. It’s these details, these moments of thoughtfulness, that set Total True Automotive IH35 apart.

John and his team are committed to listening first and fixing second. Every customer interaction starts with understanding—not just their vehicle’s needs, but their personal concerns. Whether it’s helping someone through a stressful breakdown, ensuring their safety, or just being there to listen, John believes in the power of showing customers they truly matter. “We are in the service of people, not just their cars,” he says. When a customer walks into the shop, they aren’t just handed a bill at the end. Instead, they get a conversation, a relationship, and a commitment to quality service that goes beyond expectations.

For John, passion for the job comes from the structure, the people, and the mission. He loves coming to work every day, knowing that his team is full of dedicated professionals who genuinely care about what they do. The culture, the training, and the opportunities for growth make it more than just a workplace—it’s a community. And that community extends beyond the shop walls. Total True Automotive IH35 is built on trust and accountability, standing behind every service they provide. If something isn’t right, John and his team will make it right—whatever it takes, day in and day out.

John describes his role as being the bridge between the advisors and technicians, ensuring clear communication and smooth operations. But in reality, he is much more than that. He is a mentor, a leader, and a trusted partner for both his team and the customers they serve. His job isn’t just about keeping things running—it’s about building something greater.

So, if you ever stop by Total True Automotive IH35, know this: you’re not just another customer, and your car isn’t just another job. Under John Harris’s leadership, you’re in the hands of a team that listens, cares, and delivers—no matter what.